Known issueFixUpdated · 2 replies on Steam
Sapphire Safari: Report (Workarounds)
Short answer
Suggested fix (unconfirmed): Verify your game files through Steam to fix the missing textures and animation freeze. Update your graphics drivers and restart the game if the issue persists.
The problem
I just encountered the Salatonies, and there is an error in their design: their eyes are not visible—their eye sockets are empty. Furthermore, when I approach them to interact, my character gets stuck in the "petting" animation. The Salatonie then walks away, leaving my character frozen; I cannot move, even when I try to skip the animation. I am unable to move the camera or access the game…
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Source: original Steam Community discussion. Quotes are shortened; all credit goes to the posters.